Shipping policy

When will my order ship?  

Orders ship within 2 business days, unless stated otherwise. Orders over $150 ship for free, covered by Nell. See more on this below.  

How do I check the status of my order? 

Once your order has shipped, you will receive a confirmation email that includes a tracking number. If you have not received this email, please feel free to contact support@nellthebrand.com to check on the status of your order.  

What are your domestic shipping fees? 

Orders over $150 ship for free – Nell’s got you covered.  

United States – Lower 48 States 

United States – Alaska, Hawaii, and US Territories 

Can I change or cancel my order? 

If you need to cancel or change your order, please notify support@nellthebrand.com as soon as possible, and we will do our best to accommodate any changes or cancellations. Important to note that once you receive a shipment confirmation email with tracking information, we may not be able to change or exchange your order until after you receive it and are able to return it to our facility.   

My order is delayed or never showed up. What should I do? 

In the unfortunate event that your package is missing or delayed, we are happy to help. Please notify us immediately at support@nellthebrand.com so that we can investigate with the relevant carrier. Once packages leave our facility, they ultimately become the responsibility of our shipping partners, so we also encourage you to select a secure shipping location where someone you trust is available to receive your package. This includes packages that are lost or damaged in transit, as well as missing packages that are marked as delivered by the carrier. Our team at Nell will always do our best to track down any missing or lost packages, and can also file a claim on your behalf. Please note that claims may take up to 7-10 business days to process. 

Can I order items gift-wrapped? 

We love a good gift! All items are shipped in branded Nell pouches that are perfect for gifting. To add a gift note to your purchase, check the “Add Gift Note” box when viewing your cart at checkout. A form will appear where you can add a note for us to send along via packing slip at no charge.  

Do you provide products for wholesale?  

For any wholesale inquiries, please contact hello@nellthebrand.com